Business Admin Apprentice at NHS South London

Start Date:
New Malden, Surrey Central London & City
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£5 hourly
Review Date:
May 2015

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My job is to assist the NHS director of the medical center and Head Nurse Practitioner. I look after the End Of Life Care project. I am in charge of the AUA work (Avoiding Unplanned Admissions) to hospital A&E and I also run the CMC project (Co-ordinate My Care). I do other jobs to do with the Care Quality Commission work along side my manager and any other odd tasks that need doing over the quarterly periods meeting deadlines.

2. Have you learnt any new skills or developed existing skills?


I have learnt how to run a programme such as CMC which is provided to surgeries over multiple servers as a separate project, unrelated to our practice programme Vision. I have also learnt to use Vision which is a server ran program which provides the surgery with patient records and surgeries appointments.

3. To what extent do you enjoy your programme?


I am really enjoying the program as I have learnt a lot of new skills and also improved my basic life skills learning basic training in CPR and first aid. Also I have enjoyed working in a more professional environment and dealing with such an important project such as End Of Life. It gives me a large responsibility to learn and progress my self management skills and develop my knowledge of the NHS which is the industry I wish to work in permanently as a career.

4. How valued do you feel by NHS South London?


I do feel valued by the NHS as I have seen my role develop and become very important to the lives of patient's and their family. I feel that the pay rate for my apprenticeship is not substantial enough to live on as I live independently but in the long term it is worth it because the NHS as a whole provide an entire range of opportunities to work forward and develop into new roles and responsibilities.

5. How well organised/structured is your programme?


My programme is very well organised and I really enjoy splitting my time between work and course work for my portfolio. I have just sat my ICT exam at my college: King Charles Adult Education. Thanks to the great standard of teaching I feel very confident about my achievements so far and the work I have left to do before October (when I finish). I am even considering level 2 ICT lessons and the exam to gain even more qualifications. My college mentor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has been amazing support in both my working life and college work. As I am dyslexic I felt the work was harder than it really is and became very overwhelmed at the beginning but with help from my mentor and other staff at the college I have broken through my wall and am whipping through the work at my own pace with help when I need it.

6a. How much support do you receive from your training provider?


I recieve a lot of help from my training provider as I tend to struggle with the understanding of wording due to my dyslexia and it has been more than helpful in completing my work. Also as I now have to complete exams after every mandatory module I have spoken to my assessor and I have found that I can provide the same evidence by doing proffessional discussions. This is much more comfortable for me and we are working towards completing that asap to get it out of the way so I can focus on building up evidence of my selected modules. I am extremely happy with the support I have been offered.

6b. How much support do you receive from your employer?


My employer is very supportive of our well-being and in particular our new practice manager [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. She has taken time out of her day to chat with me and others about how we get on and how we split our time equally between college and work. I feel she can offer me a lot of help and assistance in my work if my mentor is not available. She has an open door policy so if an issue was to arise I can speak to her directly if my own manager is not available due to surgeries. Apart from that I mostly work independently at work, managing my own work and time.

7. How well does your salary/package meet your costs?


I have struggled a lot with the rate of pay for my apprenticeship, given that it is more than most apprenticeships offer, I live independently and have to also pay for my travel which is up to £120 a month on top of my bills, I have had to make sacrifices to be able to live affordably. I have also had to learn to drive as it would cost less to run a car than to travel via public transport every day. It normally takes me 2 hours to travel to work and 2 hours and 30 minutes to travel to college, with a car it would take 25 minutes. I have struggled with the pay since i started but now I am over half way through my apprenticeship, |I have learnt to manage my finances well enough to get by but it cuts close each month. But it is all worth it in the end.

8. Are there many opportunities outside of work?


There have been many opportunities to work outside of work. I have had meetings and workshops outside of work with the Kingston CCG. It gives me a chance to expand my experience past the confines of my own surgery. I also have worked in our partnered surgeries running the CMC and AUA in other surgeries in Richmond and Wimbledon. I have enjoyed this work very much seeing how other surgeries feel and work.

9. Would you recommend NHS South London to a friend?


9b. Why?

It opens up a new perspective over working in the NHS and how it runs. You get a first hand experience of working with the general public. It requires a high standard of knowledge and customer service too. Working here it has given me a stronger sense of where I want to go in life and where I want to be. I have decided that becoming a Nurse is going to be my ambition within the NHS. I really enjoy working with people and keeping busy.By working in an NHS surgery it has given me the chance to get my foot in the door and work my way up gaining more and more experience as I go.

10. What tips or advice would you give to others applying to NHS South London?

I highly recommend working in the NHS if you are interested in Public Services work as I have really learnt so much in just a short time working here. You have to be adaptable and able to manage yourself and your work in tight situations. Also if you are concerned about anything to do with the NHS basic IG training, it is best to ask for advice as you will require certificates to prove you have been approved to work in a surgery.

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