apprentice receptionist at NHS South London

Start Date:
Central London & City
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
April 2015

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


post, faxing, telephone booking cancelling appointments taking messages managing queries doing jobs for the doctors finding notes scanning prescriptions chasing results dealing with care homes, DN's and chemists.

2. Have you learnt any new skills or developed existing skills?


how to deal with difficult customers, good understanding of the software, learning how everything works here including protocols, learning how to understand what to do within a difficult situation, I have also been training in CPR

3. To what extent do you enjoy your programme?


very much so I feel part of the team and not just a person who is placed here for a period of time this surgery is like a big family and very welcoming

4. How valued do you feel by NHS South London?



5. How well organised/structured is your programme?


they manage classes and meetings around working - however, if there is a case where it is within my shift work are able to arrange how that day will work and will work around my classes and meetings

6a. How much support do you receive from your training provider?


a lot - my assessor is always there if needed this includes telephone email and text - she is understanding and always checks in on me

6b. How much support do you receive from your employer?


a lot - they are there when needed they help me if I am stuck and teach me different ways to do different tasks I feel they have been more than accommodating and you know where to go when there is a problem

7. How well does your salary/package meet your costs?


meets my needs very well and never been left short

8. Are there many opportunities outside of work?


9. Would you recommend NHS South London to a friend?


9b. Why?

because there is so much to learn if you enjoy helping people and can understand and do your best when some one is un happy for whatever reason and don't take it personally this is something for you!!

10. What tips or advice would you give to others applying to NHS South London?

to be calm - it doesn't matter if you are unsure always asks questions it is not worth to make a mistake as this is some ones health which is extremely important - you learn how to cope and understand different protocols and what not to do

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