Client Management at Lloyds Banking Group

Start Date:
Cardiff Wales
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


• Undertaking a range of more demanding clerical processes and procedures in order to deliver a quality service, including the provision of administrative support to the business unit. • Acting as a point of contact and respond to a range of enquiries including resolving issues or referring as appropriate. • Acting as a contact point primarily for Relationship Managers in order to ensure all information is processed and tracked. • Adapt to central and local change initiatives and identify improvements to processes and procedures in order to achieve continuous development. • Ensure that all work is completed in accordance with established processes, practices and guidelines

2. Have you learnt any new skills or developed existing skills?


Learned new skills within a new role. Always looking to develop.

3. To what extent do you enjoy your programme?


I enjoyed completing the program as I was able to pick a subject for application of number.

4. How valued do you feel by Lloyds Banking Group?


More valued now that I have a better role. I oringinally worked in Credit Cards and it was hard going.

5. How well organised/structured is your programme?


Structured enough for my liking.

6a. How much support do you receive from your training provider?


I had enough to complete the program.

6b. How much support do you receive from your employer?


I was able to get time away from my desk for each visit.

7. How well does your salary/package meet your costs?


I scrape through the month but do not struggle.

8. Are there many opportunities outside of work?


I have already visited three sites around the UK since joining this role last August.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

I think it's a good bank and a good place to work. Not because I bank with them or work for them, but because I have not had any issues with them outside of work.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be yourself. Add a bit of humour to your interview. It worked for me!

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