customer service advisor at Lloyds Banking Group

Start Date:
2014
Location:
cardiff
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Salary:
£16,000 annually
Review Date:
23rd April 2015

Connect with Lloyds Banking Group

Review Score

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

9/10

I am a credit cards customer service advisor for Lloyds Banking Group. I take incoming calls from credit cards customers and help them with their queries

2. Have you learnt any new skills or developed existing skills?

9/10

yes reinforced my knowledge in providing financial services

3. To what extent do you enjoy your programme?

9/10

I loved learning new things and completing projects

4. How valued do you feel by Lloyds Banking Group?

9/10

very valued

5. How well organised/structured is your programme?

9/10

very well organised

6a. How much support do you receive from your training provider?

10/10

she was always available to answer any of my queries

6b. How much support do you receive from your employer?

8/10

good support

7. How well does your salary/package meet your costs?

8/10

it does cover my costs but i would like a bit more for extras

8. Are there many opportunities outside of work?

6/10

day to make a difference and charity events

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

great company to work for, good advantage package

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

use great examples on the interview

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