Associate Technical Analyst Review

• Setting up secure data transfer using Connect:Direct Secure+, sFTP, FTPs, AS2 and HTTPS • Connect Enterprise • Shell Scripting on Unix/Linux • SSL Certificate Management and PGP Encryption • Production support including overnight and weekend on-call support • Technical support for both internal and HSBC corporate external customers • Change management, problem management and incident management. • Disaster recovery testing for the UK C:D Gateway and ICE Gateway • Analysis and problem solving skills used to help resolve live production incidents • Assisting other teams with connectivity testing prior to and post disaster recovery tests, role swaps and server migrations to ensure that file transmissions have not been affected

All of the above

I found it very enjoyable and learnt lots of new skills. It could have been improved by incorporating more experience in other areas, such as rotating departments like the degree programme does

I feel valued but in some departments there is a lack of opportunities for promotion after the apprenticeship, despite working at the level of all your colleagues.

It was very well organised

We received lots of support.

We received lots of support from HSBC, allowing us time out of work to attend day release sessions with the training provider and sometimes allowing time to complete the assignments in work time.

For people living in sheffield, there are some opportunities outside of work to socialise.

Yes

Because I have learnt some great skills here and they have really supported me in my first few steps on my career ladder.

Be open to new ideas, be honest and be reliable.