Complaint Handler at Barclays

Start Date:
South West
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£14,000 monthly
Review Date:
April 2015

Review Score

7.8 /10

1. Please give an overview of your role and what this involves on a day-to-day basis:


My day to day job role as a complaint case handler involves using multiple systems in order to get the right outcome for the customer and the bank. I also have to speak to the customer on severall ocasions in order to obtain more information from them and not cause any possible detriment

2. Have you learnt any new skills or developed existing skills?


The main skills that i have learnt and developed are time management, organisational, and communication skills as these have become apparent in my day to day job role

3. To what extent do you enjoy your programme?


My programme has good and bad days as i try to learn the skills needed to carry out my job role effectively while also be a good advocate of Barclays, but in the main i do enjoy my programme

4. How valued do you feel by Barclays?


I do feel valued by Barclays as regular meetings occur in which i talk about my progress and achievements with my Team Manager.

5. How well organised/structured is your programme?


The general structure of my programme is organised as i have meetings once a month and am informed well before in order to allow me to prepare

6a. How much support do you receive from your training provider?


I receive good support from my training provider when in the monhtly meetings, however i think more support may be needed on a week by week basis

6b. How much support do you receive from your employer?


I receive good support from my employer. I am notified of any impending meetings as well as given time within work to complete any outstanding tasks and documents

7. How well does your salary/package meet your costs?


My salary does meet my costs of day to life at the present time, despite not being eligable for the company bonus scheme

8. Are there many opportunities outside of work?


there are many opportuniteies to get involved with activities outside of work such as charity and fund raising events in multiple locations

9. Would you recommend Barclays to a friend?


9b. Why?

A great opportunity to start a career with a well known company. The only limitations are that which you impose upon youself

10. What tips or advice would you give to others applying to Barclays?

Be yourself, make sure you believe in Barclays values and be proffesional but not to the point where you come accross as having no personlaity

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