Customer Banking Consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am helping customers with their finances by reviewing their bank accounts and finding ways to suit their banking needs.

10/10

2. Have you learnt any new skills or developed existing skills?

I have achieved knowledge in financial aspects, including banking regulations, equality and diversity at work, banking systems. I have also developed an excellent customer service and inproved my english and maths skills.

10/10

3. To what extent do you enjoy your programme?

I really enjoy setting up and achieving goals. I am getting all support that I need from my training tutor and my manager. After every monthly review with my tutor I know what I have achieved and where else I need to develop.

10/10

4. How valued do you feel by Lloyds Banking Group?

I feel absolutely valued as I get a lot of support from my manager.

10/10

5. How well organised/structured is your programme?

I have been given a lot of information before I actually started the apprenticeship, that really helped me to get on track. And it is really great I can keep track on my progress everyday by using e-track online.

10/10

6a. How much support do you receive from your training provider?

I do get all support needed. My progress is reviewed every month and it is great that I can contact my training assessor anytime.

10/10

6b. How much support do you receive from your employer?

I do get a lot of support from my manager and colleagues. Since I was very new to role, their support really helped me to get on the way.

10/10

7. How well does your salary/package meet your costs?

It covers my needs so it is great.

10/10

8. Are there many opportunities outside of work?

Never really checked the outside of work opportunities but I am sure there are a lot of opportunities.