Mortgage Adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Telephony Mortgage Product Transfer answering customers calls, helping them with queries. Resolving any complaints. Reviewing their mortgage term, type and product.

9/10

2. Have you learnt any new skills or developed existing skills?

I found the level 2 apprenticeship very straight forward and mainly just had to evidence what I was already doing. It did give me a better knowledge of HR policies.

3/10

3. To what extent do you enjoy your programme?

I did enjoy and was proud to be part of the apprenticship programme. I thought I would have learnt more from it, however completing it put me in a better position for progression.

7/10

4. How valued do you feel by Lloyds Banking Group?

I was 1 of 2 in my crew doing it so was highly recognised. I was able to get involved with training collegues, running huddles and giving feedback.

7/10

5. How well organised/structured is your programme?

its very structured, I always knew what I needed to do each month and had a set plan.

7/10

6a. How much support do you receive from your training provider?

My tutor was always available if I had any queries. She gave me excellent guidance and I was confident in her answers.

10/10

6b. How much support do you receive from your employer?

4/10