customer service advisor at Lloyds Banking Group

Start Date:
liverpool North West
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£16,000 annually
Review Date:
April 2015

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1. Please give an overview of your role and what this involves on a day-to-day basis:


Customer Service Advisor- Daily I deal with customers who have general banking enquiries or possible complaints. I mainly deal with external customers but on some occasions I deal with other departments in order to liase with them to solve a query for the customers.

2. Have you learnt any new skills or developed existing skills?


Apprenticeship in financial services- I have learnt how to apply skills that I already have to my every day job. I have also developed new skills that I am able to adapt to my role.

3. To what extent do you enjoy your programme?


I enjoy my apprenticeship as I am able to take time from my role and evaluate my learning and where I am and where I want to be. I also find that I am taken a little bit more seriously in my work place as this shows that I am wanting to delop and learn.

4. How valued do you feel by Lloyds Banking Group?


From my manager I feel very appreciated as they are always recognising when I do well and they also recognise if I need improving.

5. How well organised/structured is your programme?


I did have a bit of break from the program during october- janurary as My original tutor was off. I have since been with Brenda Melling who has kept to all her appointments and help push me to where I should be.

6a. How much support do you receive from your training provider?


Brenda Melling is very supportive. she keeps in touch with me regularly and if I have any queries she answers them very prompt. If she doesn't know the answers she will always find out

6b. How much support do you receive from your employer?


From my employer I receive a lot of support. As I didn't have any apprenticeship time for a couple of months they have been very good helping me get back on track.

7. How well does your salary/package meet your costs?


My salary at this time I feel is quite low compared to what other companies provide to their colleagues in the same role. I also each month find myself doing quite a lot of overtime just to meet cost of living such as petrol and bills. I am very lucky as there is always overtime available however if this where to go I would be struggling.

8. Are there many opportunities outside of work?


Therte is always something being organised by a member of staff in work. Whether this be volunterring days or nights out.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

Lloyds Bank is a good employer. They do have anice work enviroment however there isn't many opportunities to progress.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would advise them to take advantages of the courses available to them such as the apprenticeships.

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