Claims Assessor at Lloyds Banking Group

Start Date:
Halifax Yorkshire & The Humber
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£15,499 annually
Review Date:
April 2015

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1. Please give an overview of your role and what this involves on a day-to-day basis:


At the time my role was a home insurance claims advisor for Lloyds. I would deal with incoming calls from customer's looking to make a claim on their policy. This could be anything from a house fire to a break-in.

2. Have you learnt any new skills or developed existing skills?


I have developed my communication skills greatly. We have to ask a number of questions when dealing with claims to determine the correct settlement. Also, we need to determine if there is any element of fraud or if there is the potential for recovery from a third party.

3. To what extent do you enjoy your programme?


I felt that the course has given me a good, basic level of knowledge for my role and something which will show my commitment to the role when applying for other roles or projects within the department.

4. How valued do you feel by Lloyds Banking Group?


I feel that Lloyds does value it's employees and offers a number of incentives and rewards for doing well. For example, my department had the 'goody cupboard' where manager's could reward their staff for going beyond their job role.

5. How well organised/structured is your programme?


I felt it was quite well organised. We had regular visits from our tutor and targets were set on each occasion.

6a. How much support do you receive from your training provider?


Monthly visits as well as the ability to contact via email were more than sufficient.

6b. How much support do you receive from your employer?


Not a great deal. I feel comfortable working to my own pace. My manager would regularly check in one-to-ones how things were going and if I needed any support.

7. How well does your salary/package meet your costs?


As I live at home it more than meets my living costs, however I still feel that the role is slightly underpaid and that were I to have my own house running costs it would be much closer to call.

8. Are there many opportunities outside of work?


There are many projects and other departments within Lloyds so there are quite a large number of prospects. I decided to move to the Retail area with relative ease and I am enjoying my new role.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

Because they offer a fairly secure role and I do believe that the bank is going in the right direction. There is good scope to develop your skills and progress up the pay grades with determination.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I would advise that it is ideal that you have dealt with customers in some form or another. Customer's are generally at the heart of everything we do and the more customer focused you can be, the better.

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