Operations Technical Specialist at Lloyds Banking Group

Start Date:
Halifax Yorkshire & The Humber
Programme Type:
Apprenticeship - Advanced Level (Level 3)
£18,000 annually
Review Date:
April 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


24x7 Operations Analyst

My job is to monitor the entire LBG windows server estate. This is done through a variety of applications, most of which are bespoke. As an operator in the Command Centre, my responsibilities are very high. We are given access/control to every aspect of the banks infrastructure to perform first level fixes and so this can be a high pressure role at times.

2. Have you learnt any new skills or developed existing skills?


Yes, I have been on numerous external courses such as Windows Server Administrator and Corporate computing. On the job training such as using bespoke applications which include IBM Tivoli suite, HP Service Manager 7, BMC Remedy SMART and AXIS, VMware, Citrix and general windows server support and infrastructure maintenance. Also professional skills such as Stakeholder Management.

3. To what extent do you enjoy your programme?


I enjoy the programme very much. The work that I undertake for the group is very rewarding, but also a challenge. No two days are the same. My team is very close and we work well together, the work culture here is very good. It exceeded my expectations.

4. How valued do you feel by Lloyds Banking Group?


I am valued the same by LBG as any other permanent employee working for the group. As apprentices, you are given equal opportunity to excel and are classed as a permanent employee. In my function, I am also given equal responsibilities in what I am trained in, and am given the opportunity to train on what I do not know yet.

5. How well organised/structured is your programme?


Very well. Everything from the initial application to the selection centre to receiving the job offer to your first day on the job was smooth. The integration into my team was the same as any other job, you are given a proper induction and given time to learn the ropes.

6a. How much support do you receive from your training provider?


The LBG learning provider - Learndirect is very good. They will support you on all aspect of the apprenticeship, but their main aim is to ensure that you achieve the qualification at your own pace.

6b. How much support do you receive from your employer?


LBG is very good at ensuring its apprentices are well looked after. You are given all the HR support and guidance as with any other employee, with additional contacts to go to regarding your apprenticeship.

7. How well does your salary/package meet your costs?


Very, very well. Although I do travel 45 miles to work, the salary that I receive more than makes up for the long journey. The salary package at LBG is the same rate as regular employees.

8. Are there many opportunities outside of work?


There are always opportunities set by the company. The most relevant being the companies huge initiative to volunteer, called A Day 2 Make a Difference, where employees are authorised to take a day out of their work to volunteer for the local community.

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

You get a great salary, brilliant learning opportunities, and the chance to progress your career in the biggest retail bank in the UK.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be yourself. Don't overdo it! The application process is quite simple, it comprises of an online application form followed by maths and English aptitude testing. Then if you are successful, you are invited to an assessment day where you undergo a group discussion and a one to one interview. The assessors are looking for key communication skills, teamwork ability, personality and drive. So don't be afraid, just be yourself.

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