Customer Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

4.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am customer advisor.. my role involves cashering, being in the banking hall, holding float, dealing with complaints.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes

    5/10
  • 3. To what extent do you enjoy your programme?

    • enjoyed it a lot my assesor was very supportive

    6/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • not that valued

    3/10
  • 5. How well organised/structured is your programme?

    • too start off with it wasnt very ogranised but gradually my assesor changed so things started to pick up from there.

    6/10
  • 6a. How much support do you receive from your training provider?

    • alot

    9/10
  • 6b. How much support do you receive from your employer?

    • didnt recive much support from my manager

    2/10
  • 7. How well does your salary/package meet your costs?

    • i dont think we are paid fairly

    1/10
  • 8. Are there many opportunities outside of work?

    • i dont beleieve theres room for development

    1/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • yes and a no beacuse i believe u have to have a supportive manager in order to take on this appreticeship. So if your manager isnt supportive then you i wouldnt recommend it.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • its a tough job but at the same time it is a great job a really good learning experince.

Details

Level 2 Apprenticeship

Finance

Central London & City

April 2015

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