Complaint handler at Lloyds Banking Group

Start Date:
2009
Location:
Kirkclady
Programme Type:
Apprenticeship - Higher Level (Level 4)
Salary:
£17,010 annually
Review Date:
20th April 2015

Connect with Lloyds Banking Group

Review Score

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

9/10

Complaint handling- telephony and written

2. Have you learnt any new skills or developed existing skills?

8/10

Telephony and connected conversations and well as extensive banking knowlege

3. To what extent do you enjoy your programme?

9/10

I enjoy my programme and the challenges it presents w

4. How valued do you feel by Lloyds Banking Group?

10/10

Good benefits and pay package

5. How well organised/structured is your programme?

7/10

Very organised and structured easy to keep on top of

6a. How much support do you receive from your training provider?

7/10

Lots of support provider

6b. How much support do you receive from your employer?

7/10

I get enough time out in order to work on and develop myself along side my apprenticeship

7. How well does your salary/package meet your costs?

10/10

My salary and benefits package are excellent and meet my needs

8. Are there many opportunities outside of work?

7/10

Volunteering opportunities are available both with the business and apprenticeships

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

Good strong organisation with attractive pay and benefits package

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

Be open to learn new things and be comfortable working in a team environment

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