Complaint handler Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Complaint handling- telephony and written

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Telephony and connected conversations and well as extensive banking knowlege

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy my programme and the challenges it presents w

    9/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Good benefits and pay package

    10/10
  • 5. How well organised/structured is your programme?

    • Very organised and structured easy to keep on top of

    7/10
  • 6a. How much support do you receive from your training provider?

    • Lots of support provider

    7/10
  • 6b. How much support do you receive from your employer?

    • I get enough time out in order to work on and develop myself along side my apprenticeship

    7/10
  • 7. How well does your salary/package meet your costs?

    • My salary and benefits package are excellent and meet my needs

    10/10
  • 8. Are there many opportunities outside of work?

    • Volunteering opportunities are available both with the business and apprenticeships

    7/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Good strong organisation with attractive pay and benefits package

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Be open to learn new things and be comfortable working in a team environment

Details

Higher Level Apprenticeship

Finance

Scotland

April 2015

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