customer service advisor at Lloyds Banking Group

Start Date:
2014
Location:
Liverpool North West
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£16,370 annually
Review Date:
April 2015

Connect with Lloyds Banking Group

Review Score

4.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

4/10

bank account servicing, dealing with customer enquiries at first point of contact

2. Have you learnt any new skills or developed existing skills?

6/10

Yes, gaining qualification

3. To what extent do you enjoy your programme?

6/10

Did not really enjoy, wasn't what i expected

4. How valued do you feel by Lloyds Banking Group?

4/10

Not very valued, manager does show recognition however not on a wider scale

5. How well organised/structured is your programme?

6/10

Not enough structure or support wth the study topics.

6a. How much support do you receive from your training provider?

4/10

not enough support, was hard to find the correct resources to help

6b. How much support do you receive from your employer?

6/10

Employer supported with time off the phone

7. How well does your salary/package meet your costs?

4/10

No costs associated

8. Are there many opportunities outside of work?

4/10

No opportunities outside of work

9. Would you recommend Lloyds Banking Group to a friend?

No

9b. Why?

Not enough support or helop

10. What tips or advice would you give to others applying to Lloyds Banking Group?

long application process

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