Telephone banking at Lloyds Banking Group

Start Date:
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£15,771 annually
Review Date:
April 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Telephone banking, talking to customers helping with quieries on their savings accounts.

2. Have you learnt any new skills or developed existing skills?


Yeas, I have developed my confidence and also my telephone manner.

3. To what extent do you enjoy your programme?


I enjoy the apprenteship programme as I am still quite young I like to still be learning whilst earning.

4. How valued do you feel by Lloyds Banking Group?


I feel very valued by Lloyds banking group, you do get recognised for the good things you do.

5. How well organised/structured is your programme?


At the start of the programme the trainer assesor didnt make regular visits to us. However, I got a new trainer in september who makes regular monthly visits.

6a. How much support do you receive from your training provider?


I have help there if I need it

6b. How much support do you receive from your employer?


Theres support available if I need it.

7. How well does your salary/package meet your costs?


The salary is the same as my colleauges that arent on an apprenteship and it meets the costs I need.

8. Are there many opportunities outside of work?



9a. Would you recommend Lloyds Banking Group to a friend? *


9b. Why? *

I feel it is a good company to work for who value their employees and I feel its a really good company to work for.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

I would advise them to apply as I think its a good company to work for.

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