internet banking advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Internt banking advisor Taking calls from customer who have issues logging onto their internet banking. Involves direct calls from customer and also internal calls from branchs and other departments.

6/10

2. Have you learnt any new skills or developed existing skills?

Customer service skills. The 'whats' and hows'.

10/10

3. To what extent do you enjoy your programme?

It was a good experience and made me look at my day-to-day job in a different way. More customer service driven.

10/10

4. How valued do you feel by Lloyds Banking Group?

We get noticed for things we do wrong before things we have done right. Not enough praise given when due.

1/10

5. How well organised/structured is your programme?

Trainer [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was amazing. kept up to date with emails right up till half 11 some nights. She was great!

10/10

6a. How much support do you receive from your training provider?

I could contact her at anytime and she would always reply quickly with a response.

10/10

6b. How much support do you receive from your employer?

They were happy to give me time off the phones to complete the course. manager was available for any support i needed from her.

10/10

7. How well does your salary/package meet your costs?

like most people I work with we rely on overtime to see us through the month. This is through choice to keep up with my lifestyle.

2/10

8. Are there many opportunities outside of work?

Day to make a difference is done each year with a local charity.