Telesales Team Manager Review

by PHS Group

Rating

8.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a team of telephone account managers

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • a mixture of both

    10/10
  • 3. To what extent do you enjoy your programme?

    • felt programme was unorganised but enjoyed learning the theory of leadership

    10/10
  • 4. How well organised/structured is your programme?

    • not very

    7/10
  • 5. How much support do you receive from your employer?

    • Lots of support from my employer. given time when needed and regular check ins

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • mixed depending on what module and area

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it was more confirmation the techniques I was using were correct

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • not a massive amount but getting better

    8/10
  • 9a. Would you recommend PHS Group to a friend?

    • Yes

  • 9b. Why?

    • highly inclusive and supportive company

  • 10. What tips or advice would you give to others applying to PHS Group?

    • take time to get to know every department - some amazingly helpful people

Details

Level 3 Apprenticeship

Marketing

Tamworth

July 2022

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