Customer adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer adviser at the halifax which involves meeting and greeting customers, providing good customer service and helping them with their day to day banking

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Product knowledge

    8/10
  • 3. To what extent do you enjoy your programme?

    • I like it

    7/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • i am pleased halifax has invested in my future

    6/10
  • 5. How well organised/structured is your programme?

    • It is well organised with monthly visits

    6/10
  • 6a. How much support do you receive from your training provider?

    • The trainer I had previously was very supportive, however | am currently without a trainer

    5/10
  • 6b. How much support do you receive from your employer?

    • Time is given to complete appointments with my assessor

    6/10
  • 7. How well does your salary/package meet your costs?

    • N/A

    10/10
  • 8. Are there many opportunities outside of work?

    • Mid Year event?

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • The company is supportive of its employees

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Take all oppurtunities youre given

Details

Level 2 Apprenticeship

Finance

South East

April 2015

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