Complaint handler (customer services) at Lloyds Banking Group

Start Date:
2014
Location:
Birmingham
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Salary:
£18,500 annually
Review Date:
20th April 2015

Connect with Lloyds Banking Group

Review Score

6.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

Taking customer's complaints, investigats what's happened and reach a resolution for them.

2. Have you learnt any new skills or developed existing skills?

8/10

I have developed many skills: Communication IT Problem solving

3. To what extent do you enjoy your programme?

6/10

The job is enjoyable, it can be stressful at times as workloads can build up and difficult to manage.

4. How valued do you feel by Lloyds Banking Group?

8/10

They provide continuous opportunities for training and development and there are so many roles within the group so there's always ways to progress.

5. How well organised/structured is your programme?

7/10

Fairly structured, the programme is more like an ordinary job with a couple of work booklets thrown in rather than an apprenticeship.

6a. How much support do you receive from your training provider?

7/10

They come to visit once a month but really just ask questions. They are only an email away but you shouldn't really need them.

6b. How much support do you receive from your employer?

5/10

Team leaders and managers don't really acknowledge the apprenticeship side of the job but re supportive of the day to day role.

7. How well does your salary/package meet your costs?

6/10

The salary is good, however I live pretty far away so with the additional travel costs its a bit of a stretch.

8. Are there many opportunities outside of work?

5/10

Not that I'm aware.

9a. Would you recommend Lloyds Banking Group to a friend? *

Yes

9b. Why? *

They offer endless opportunities and as far as jobs go are pretty decent.

10. What tips or advice would you give to others applying to Lloyds Banking Group? *

.

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