Complaint handler (customer services) Review

Taking customer's complaints, investigats what's happened and reach a resolution for them.

I have developed many skills: Communication IT Problem solving

The job is enjoyable, it can be stressful at times as workloads can build up and difficult to manage.

They provide continuous opportunities for training and development and there are so many roles within the group so there's always ways to progress.

Fairly structured, the programme is more like an ordinary job with a couple of work booklets thrown in rather than an apprenticeship.

They come to visit once a month but really just ask questions. They are only an email away but you shouldn't really need them.

Team leaders and managers don't really acknowledge the apprenticeship side of the job but re supportive of the day to day role.

The salary is good, however I live pretty far away so with the additional travel costs its a bit of a stretch.

Not that I'm aware.

Yes

They offer endless opportunities and as far as jobs go are pretty decent.

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