customer service advisoe Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advisor in mortgages for Lloyds Banking group. My role involves dealing with customers concerns and or queries. Speaking with colleagues and or customer over the telephone.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My confidence has grown since i have been working here, my skills have developed.

    6/10
  • 3. To what extent do you enjoy your programme?

    • Its ok, it can be challenging at times.

    7/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I do feel valued by LBG, pay is good, over time is good, pay rises and bonuses are good,

    8/10
  • 5. How well organised/structured is your programme?

    • have a meeting once per month with assessor.

    6/10
  • 6a. How much support do you receive from your training provider?

    • meeting once per month, other then that no other comms

    6/10
  • 6b. How much support do you receive from your employer?

    • Get 3 hours per month on apprentice

    5/10
  • 7. How well does your salary/package meet your costs?

    • not quite

    6/10
  • 8. Are there many opportunities outside of work?

    • yes

    5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • good company to work for

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • be confident

Details

Level 3 Apprenticeship

Finance

West Midlands

April 2015

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