Senior Customer Adviser Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Inbound telephony based role. Helping customer with lending options.

6/10

2. Have you learnt any new skills or developed existing skills?

Increased my confidence in dealing with difficult situations such as complaints, also feel I'm more knowledgeable about how to be "good" at my role.

8/10

3. To what extent do you enjoy your programme?

I really enjoy the programme. I have a really good relationship with Brenda Melding, my tutor-assessor and I have a lot of time for the programme.

10/10

4. How valued do you feel by Lloyds Banking Group?

I feel valued by Lloyds Banking Group, they have put the time and money towards enrolling me on these apprentice courses and I have never had any negative experiences with them as employers.

9/10

5. How well organised/structured is your programme?

Programme is well organised. Time with assessors booked well in advance.

9/10

6a. How much support do you receive from your training provider?

Support is readily available through my tutor-assessor who is always more than happy to provide additional help or guidance.

9/10

6b. How much support do you receive from your employer?

Line manager support is always on hand if required.

8/10

7. How well does your salary/package meet your costs?

My salary meets all my general needs.

7/10

8. Are there many opportunities outside of work?

There are always oppurtunities to work in the community and many charity drives.

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Good company to work for, varied roles and diverse workforce.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

For the recruitment day, just listen to what you're told as they give you all the information you need to succeed. Don't be shy, if your voice isn't heard you'll struggle to make an impression.