Sales Assistant Review

My role is to serve customer both and the counter and on the phone. I generate quotes, put stock away, deal with queries. I am also responsible for buying materials for the best price possible. I can use initiative and system help to build stock orders and customer special orders.

The main qualification I have received is my level 2 apprenticeship in Merchanting, which I am able to expand on to get a level 3 and 4 qualification. I have also been able to complete I-learn courses to improve knowledge on safety procedures, handling customers correctly, and customer service. I have learnt how to do my job effectively to serve customers in the best way.

I enjoyed every aspect of the programme. I was able to meet new people through the webinar sessions and interact with people going through the same processes. I am able to use my team in branch to help me improve my skills and knowledge in my every day role. Travis Perkins as a group encourages personal and professional growth at all times. I have been lucky to be part of this apprenticeship, and it exceeded all expectations.

The course is very well structured. The only issue being due to Covid everything is online so there is no group meeting or any observations done during the course. Other than that the meeting are frequent enough and support through your mentor is always available. The layout for task completion is really easy to understand and upload all worksheets.

My employer has been very supportive. Travis Perkins has a massive network of employees who are always happy to help out somebody learning new skills. I was able to speak to people involved in credit control, safety, business management, buying and stock management. Any other issues with mental health or personal support my line manager, assistant manager and the HR team were very helpful.

My tutor was always available to call or message through google chat. Even when there was absence there's a team of mentors available to help me. I enjoyed working towards my qualification with the guidance of those around me. There were little problems I encountered but there was always support available.

As the course was run alongside my day to day course I was able to focus on areas I needed most improvement. It was flexible around my day to day role, which allowed my to complete parts of my course when they were relevant to the job I was doing. The course allowed my to improve skills and knowledge which helped me to perform my job better, as I could assist customers better. I know more in depth about the company that I would of if I hadn't completed the course.

There are multiple events that go on around Travis Perkins, but mainly for those in higher positions. It is something you can put yourself out to get involved in extra activities, but that's not something that interests me. I am part of a small team and I am hoping there are more events to build branch relations together.

Yes

Travis Perkins is a company full of opportunity. It can be hard work, but it's very rewarding. Each day brings something new to learn, or new people to meet. The teams we work with are friendly and helpful. I consider myself lucky to be part of a network of people that wanna help build a better future as well as better individuals. Making the construction industry more and more inclusive.

The most important thing is to be yourself. I knew nothing about the construction industry before I came, but can now confidently deal with customers, pricing, ordering etc. I also suggest take every opportunity you can. Trust that the group want you to succeed and work hard so that you can prove its worth it for them to invest in you, as much as you will invest in the company.