Flow Leader at Lloyds Banking Group

Start Date:
Dunfermline Scotland
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
£22,141 annually
Review Date:
April 2015

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


My role is currently a FLow Leader with a complex claims team. My daily role involves reviewing and authorising claims as well as answering queries from colleagues, customers and other internal teams. I liaise with solicitors and claims management companies when dealing with claims. I am responsible for pulling together reports on my teams work and monitoring their daily tasks

2. Have you learnt any new skills or developed existing skills?


I have developed my own personal skills such as presenting to a big group of people, being responsible for a team & the day to day running of this, dealing with various types of people and knowing how to manage them

3. To what extent do you enjoy your programme?


I throughly enjoyed the programme as it allowed me to show my abilities and what i am capable of. the team i was placed in was great and people were more that willing to help when and if needed.

4. How valued do you feel by Lloyds Banking Group?


i feel valued by the group - my manager is always keen to develop me and is always highlighting things that i could do so that i stand out from the crowd. i have always been involved within lots of tasks/projects and feel my input is good.

5. How well organised/structured is your programme?


the programme was structured well and the support and guidance that i got both internally and externally was great. i felt that i could go to anyone for help and they were always there to help

6a. How much support do you receive from your training provider?


a lot of support was received - again whenever i needed them they were always there to help and provided accurate and quick responses

6b. How much support do you receive from your employer?


my employer was great and was very supportive - they were always there offering help and assistance

7. How well does your salary/package meet your costs?


it met my costs well

8. Are there many opportunities outside of work?


there are a lot of activities that you can get involved in but i have yet to take the opportunity to do so

9. Would you recommend Lloyds Banking Group to a friend?


9b. Why?

the apprenticeship offers a great chance to get involved and show what you are capable of whilst learning and working. they really take an interest in your learning and if you are willing to develop then they will be there to support you - both after and during the course

10. What tips or advice would you give to others applying to Lloyds Banking Group?

do it!

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