Customer service advisor Review

by Santander

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer service advisor and help customers with there banking questions. I also spent time train new advisor and helping managers with day to day issues.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • not really

    8/10
  • 3. To what extent do you enjoy your programme?

    • was very enjoyable, and have since started my NVQ 3.

    9/10
  • 4. How valued do you feel by Santander?

    • I have worked for santander for a number of years and things change on a reguler bacis.

    8/10
  • 5. How well organised/structured is your programme?

    • very i know exactly what i need to do for my next lesson and when it will take place.

    8/10
  • 6a. How much support do you receive from your training provider?

    • she is very supportive and will help me to reach my goal in finishing my NVQ.

    9/10
  • 6b. How much support do you receive from your employer?

    • they have given me the time off to see my NVQ Assessor

    8/10
  • 7. How well does your salary/package meet your costs?

    • not well

    6/10
  • 8. Are there many opportunities outside of work?

    • no

    6/10
  • 9. Would you recommend Santander to a friend?

    • No

  • 9b. Why?

  • 10. What tips or advice would you give to others applying to Santander?

    • it hard work and there is a lot you need to be do to able to achive your stats.

Details

Level 2 Apprenticeship

Finance

Yorkshire & The Humber

April 2015

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