Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • i am on an btec with santander for customer service, i meet up with the lady who deals with our btec once a month to complete work and see how i am getting on. i do my job on the phone like my normal full time colleagues.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • i have learnt how to deal with customers over the phone as i have always been face to face delivering customer service, choice of words is the hardest part and can turn any call around.

    9/10

  • 3. To what extent do you enjoy your programme?
  • i do enjoy it, it helps me understand about the business needs aswell as the job i need to be doing.

    7/10

  • 4. How valued do you feel by Santander?
  • very, they pay me overtime, bank holiday pay, i get holiday pay & bonus incentives & regular pay rises, couldnt ask for anything more!

    9/10

  • 5. How well organised/structured is your programme?
  • with karen she is always on the ball and lets us know she is always there for us, which we all appreciate.

    10/10

  • 6a. How much support do you receive from your training provider?
  • a lot, she always lets us know she is there, for example if we don't know the answer to a question, she wont simply give it to you, she will help you look for the answer which benefits us.

    9/10

  • 6b. How much support do you receive from your employer?
  • I am always given time off the phone when needed to complete my work (as long as service levels arent ridiculously high) and same as before, if i dont understand any questions they will help me find the answer.

    9/10

  • 7. How well does your salary/package meet your costs?
  • i cant complain at all, for the job i do the wage is good.

    7/10

  • 8. Are there many opportunities outside of work?
  • customer service is involved in every job so the nvq i am earning will help wherever i go.

    8/10

  • 9. Would you recommend Santander to a friend?
  • Yes


  • 9b. Why?
  • fair pay, good incentives & flexibilty.


  • 10. What tips or advice would you give to others applying to Santander?
  • just go for it, the company are always willing to help each individual achieve all that they are capable of so go for it.


Details

Level 2 Apprenticeship

Finance

North West

April 2015


View More Reviews
Recruiting? See how we can help you