Customer Telerelations Advisor at Santander

Top Employer
Start Date:
2014
Location:
North West
Programme Type:
Apprenticeship - Intermediate Level (Level 2)
Review Date:
April 2015

Connect with Santander

Review Score

6.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

8/10

My role is a Customer Telerelations Advisor. I'm the first point of contact for Santander Customers dealing with their accounts, such as transfers, overdrafts etc.

2. Have you learnt any new skills or developed existing skills?

6/10

Not really no. I've already got a lot of experience in Customer Service.

3. To what extent do you enjoy your programme?

10/10

I enjoy it. It's nice to have a friendly trainer to complete my apprenticeship with. Karen Upton is a brilliant member of staff.

4. How valued do you feel by Santander?

1/10

Not much. We can be easily replaced.

5. How well organised/structured is your programme?

10/10

Very organised and structured.

6a. How much support do you receive from your training provider?

10/10

I receive as much support as possible as Karen is always available for assistance.

6b. How much support do you receive from your employer?

1/10

No support at all.

7. How well does your salary/package meet your costs?

7/10

It does meet the costs fine

8. Are there many opportunities outside of work?

7/10

There is, which i'm currently looking at. I just want to complete the programme first of all.

9. Would you recommend Santander to a friend?

No

9b. Why?

[this section of the comment has been removed by a member of the RateMyApprenticehsip Team because it did not meet our site terms and conditions]

10. What tips or advice would you give to others applying to Santander?

[this section of the comment has been removed by a member of the RateMyApprenticehsip Team because it did not meet our site terms and conditions]

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