Customer Telerelations Advisor Review

by Santander

Rating

6.7/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is a Customer Telerelations Advisor. I'm the first point of contact for Santander Customers dealing with their accounts, such as transfers, overdrafts etc.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Not really no. I've already got a lot of experience in Customer Service.

    6/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it. It's nice to have a friendly trainer to complete my apprenticeship with. Karen Upton is a brilliant member of staff.

    10/10
  • 4. How valued do you feel by Santander?

    • Not much. We can be easily replaced.

    1/10
  • 5. How well organised/structured is your programme?

    • Very organised and structured.

    10/10
  • 6a. How much support do you receive from your training provider?

    • I receive as much support as possible as Karen is always available for assistance.

    10/10
  • 6b. How much support do you receive from your employer?

    • No support at all.

    1/10
  • 7. How well does your salary/package meet your costs?

    • It does meet the costs fine

    7/10
  • 8. Are there many opportunities outside of work?

    • There is, which i'm currently looking at. I just want to complete the programme first of all.

    7/10
  • 9. Would you recommend Santander to a friend?

    • No

  • 9b. Why?

    • [this section of the comment has been removed by a member of the RateMyApprenticehsip Team because it did not meet our site terms and conditions]

  • 10. What tips or advice would you give to others applying to Santander?

    • [this section of the comment has been removed by a member of the RateMyApprenticehsip Team because it did not meet our site terms and conditions]

Details

Level 2 Apprenticeship

Finance

North West

April 2015

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