Home service engineer Review

by Sky

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Broadband home service engineers visit domestic and business customers to fix and improve connectivity issues from the network and throughout the home. Day to day tasks include driving from household to household, fault finding, problem solving and physical repairs.

9/10

2. Have you learnt any new skills or developed existing skills?

I’ve developed my customer service skills as well as learning how to use many tools that I’d not seen before by working with more experienced engineers.

9/10

3. To what extent do you enjoy your programme?

I really enjoy my role, it’s very fulfilling to be able to correct an issue for someone in a visit and improve their overall experience

9/10

4. How well organised/structured is your programme?

The structure of the program was set out at an 80/20 split between on site and off site learning. This has been a little tricky and there are definitely ways that the communication between leaders and apprentices could be improved to make things smoother.

9/10

5. How much support do you receive from your employer?

There are numerous ways in which I am supported by Sky, both from colleagues as well as through their online learning platforms.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have a dedicated learning lead from Seetec who couldn’t do enough for me. He has taken onboard feedback and makes sure to make time for us if we have questions etc

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification is around customer service which is arguably the most difficult part of the home service role meaning that it fills in a lot of the blanks that new to role staff might have.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Sky has multiple networks and communities dedicated to different interests which before Covid, used to host their own events. We are also supported by Sky to do charity events and work within our own teams

10/10

9a. Would you recommend Sky to a friend?

Yes

9b. Why?

Their ethos really signs with doing things in the right way, the company has lots of innovation and it’s cool to be part of an ever growing engineer team that give you freedom to work in a way that works for you.

10. What tips or advice would you give to others applying to Sky?

Do your research, ask questions but most importantly, be yourself