Team Manager Review

by Whitbread

Best Apprenticeship Employer

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Performance manage a team of agents in an inbound call centre. To motivate and engage the team to generate sales revenue by making bookings and upselling food, breakfast and meal deals.

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed my emotional intelligence and learnt how plan a project and the content required.

9/10

3. To what extent do you enjoy your programme?

As it was on the job learning I really enjoyed the learning.

9/10

4. How well organised/structured is your programme?

My tutor was very organised and regularly set up meetings explaining what was required.

9/10

5. How much support do you receive from your employer?

As I work in a reactive environment there were times that I was not able to complete my work however I was given the times to catch up

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received a lot support from my tutor

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The material allowed me to re-fresh my knowledge and I was able to introduce idea's that I had forgotten about.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are but I have not explored this yet

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread are a generous company that allow individuals to shine and support career progression internally. You are supported by your manager and the benefits they offer are rewarding.

10. What tips or advice would you give to others applying to Whitbread?

Have the right behaviours and you will succeed. you will receive all the support you need however it will always be a give get approach.