• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is essentially to be first point of contact for customers, advise about products and services we offer, book them in for appointments, complete admin work. Other days can consist of dealing with customer issues, liaising with the designer, installers, Head Office etc.


  • 2. Have you learnt any new skills or developed existing skills?
  • You learn a lot about the official processes especially in regards to H&S and get an in depth insight to communication.


  • 3. To what extent do you enjoy your programme?
  • 7/10

  • 4. How well organised/structured is your programme?
  • It was well organised/structured, and my mentor was supportive throughout the programme especially in regards to my role. The switch to virtual workshops from travelling to a location made things a lot easier so you can focus on actually learning.


  • 5. How much support do you receive from your employer?
  • When I needed the support.


  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Each apprentice is assigned a mentor who guides them throughout the programme and during the workshops you have a facilitator/s to assist the learning in the workshop.


  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I now know the answers to why we do things, and I'm more aware of how I represent the business.


  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Unfortunately, no.


  • 9a. Would you recommend Travis Perkins Plc to a friend?
  • No

  • 9b. Why?
  • I work in Wickes so have only seen the Wickes side of the Group but recently Wickes has separated from the TP Group.

  • 10. What tips or advice would you give to others applying to Travis Perkins Plc?
  • N/A


Apprenticeship - Intermediate Level (Level 2)

FMCG & Retail


October 2021

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