Customer Service Assistant Review

Provide assistance to customer service personnel. organize and schedule orders to an appropriate department by ensuring customer orders are on time. Ensure dispatching and shipping of products is met with customer deadlines. Maintain and manage customer files and databases. Coordinate and collaborate with cross-functional teams to ensure quality services to customers. Assist customers in locating the required merchandise. Implement company policies and procedures in providing good customer services

I have learned communication skills, time management, patience, organization, problem-solving. be thorough, and pay attention to detail. the ability to work well with others. sensitivity and understanding. how to respond well to criticism. A methodical approach Creativity and resourcefulness Ability to use positive language Product knowledge Ability to read customers

I enjoy the course as it helps me grow as a person every day. it also helps me boost my confidence and also teaches me about life. I feel that this course will help me in life as I am learning so much about the world of work and why it is important to be punctual.

. Mondays - in the classroom- where we learn about health and safety, safeguarding, and interview skills. Tuesdays- Zoom Wednesdays - Zoom Thursdays - Zoom Fridays - Zoom

I received 100% support from my Tutor as she helps me complete the task and makes sure i am up to date.

I receive 100% support from my Tutor as she makes sure I understanding. She also makes it easy for me to understand the topics

I feel positive that my qualification helps me perform better as I am learning and understanding what the tutor is teaching in the programme.

no

Yes

Asda is a flexible environment where you can be made part of a tightly knitted group.

- Be confident - don't rush - take your Time - be yourself - be honest