Assistant Manager Review

by Greene King

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Ensure excellent levels of customer service is given on every shift, KPIs include reputation score, EHO & mystery guest. Training of staff to deliver customer service and cover all aspects of mystery guest and confident enough to pass other in house audits. Deal with customer complaints, assist general manager running pub.

10/10

2. Have you learnt any new skills or developed existing skills?

I’ve learnt a huge amount - positive words from communication workshop, the whole communication workshop opened my eyes to the ways that we communicate and how we can assess what works best for individuals. I’ve learnt a lot about management theories and motivation theories, I loved completing this apprenticeship

9/10

3. To what extent do you enjoy your programme?

I loved it, the support was everything you could want and more. I will always advocate for people to complete apprenticeships. Earning while you learn is just amazing

10/10

4. How well organised/structured is your programme?

Can’t fault it. Perhaps the evidence workshop comes 2nd as you’re already 4 months in when you do it but other than that nothing.

10/10

5. How much support do you receive from your employer?

An amazing amount, my general manager was so supportive and I can’t thank her enough.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

An amazing amount, my trainer moved roles but still got in touch to make sure I was ok. Can’t thank them enough

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The stuff I’ve learnt is central to how I will be a better employee and manager going forward

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Greene King to a friend?

Yes

9b. Why?

Fab place to work for. Can’t fault it.

10. What tips or advice would you give to others applying to Greene King?

Create good relationships with BDMs/senior members of staff. Do every apprenticeship available. Smash it.