1. Please give an overview of your role and what this involves on a day-to-day basis:
My day to day roles depends on what project I am. The first project involved handling travel insurance claim. I had to analyze the evidence and decide if claim met the criteria to be escalated to payment or it had to rejected or I had to call the customers to ask for further evidence. I also handled inbound calls and dealt with customers inquires. This project lasted for 2 months, after this I was on the bench for several months which involved assisting the operations team with admin tasks and doing WBLs. The current project I am on, I have to go through rulebooks and segment clauses as mandatory or information. I also have to do metadata mapping on the rulebooks.
2. Have you learnt any new skills or developed existing skills?
I have improved my communications and analytical skills.
3. To what extent do you enjoy your programme?
It depends, some days can be boring with tedious tasks and some days can be interesting. On the bench the workload is usually very light and you are given flexibility over to how to make use of your time to upskill (when not doing operation tasks). I enjoyed most days on the bench as I could work on my uni assignments or do whatever online courses (relevant to EY) I wanted to develop a particular skill of my choosing.
4. How well organised/structured is your programme?
The programmed is usually very well organized and structured.
5. How much support do you receive from your employer?
Everyone at work is very friendly and helpful, we are always encouraged to ask for help whenever we are stuck. We are given 22 study days per academic year to work on our assignments. We are all assigned counsellors who help us plan and meet our career goals
6. How much support do you receive from your training provider when working towards your qualifications?
Help is there when asked. Lecturers are willing to have 1 to 1 sessions with us to answer any questions we may have about the assignments or the module. The university also is very liberal with approving extensions when we have work commitments. There is also a lot of information available on blackboard.
7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
I haven't seen a direct link however it does help me understand better how my organization works and helped improve my soft skills required for the job
8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
Yes there are many networking events, social activities and sports team to join and get involved in.
9a. Would you recommend EY to a friend?
EY is a great firm to work at. They have a very positive and supportive work culture and genuinely care about making everyone welcome and being diverse and inclusive.
10. What tips or advice would you give to others applying to EY?
Think about all the times where you have demonstrated core EY values and achievements you are proud of for the telephonic interview