Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I run the CEO Complaints Office, and my team deal with all incoming Executive and Ombudsman complaints. They case manage to resolution.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt and developed Continuous Improvement skills, looking at driving efficiencies in our business.

    8/10

  • 3. To what extent do you enjoy your programme?
  • The programme is very enjoyable, and is very informative. Our trainer is very engaging, and the course material is very interesting.

    8/10

  • 4. How well organised/structured is your programme?
  • The programme material is very well structures, broken down into each key are of study. There is a good mix between virtual classroom learning, and activity based practical application.

    8/10

  • 5. How much support do you receive from your employer?
  • My employer is supportive, but it can be challenging to get the time to focus on the apprenticeship which is required.

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Capella are great at providing lots of support, and are always happy to help if we have additional questions. We also have regular coaching sessions.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • This qualification will give me additional skills to drive improvements in efficiencies in our processes, and to drive a culture of continuous improvement.

    8/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are lots of extra-curricular activities at Thames Water, which anyone can choose to be involved in.

    8/10

  • 9a. Would you recommend Thames Water to a friend?
  • Yes


  • 9b. Why?
  • It's a good place to work, with supportive people. There are lots of progression opportunities.


  • 10. What tips or advice would you give to others applying to Thames Water?
  • Be yourself, and understand why you want to work for Thames specifically. We have such a key, but sometimes under appreciated, role in society and it's important that you understand how you could contribute towards our purpose.


Details

Level 3 Apprenticeship

Engineering

Swindon, Wiltshire

May 2021


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