CSA Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

4.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my day can vary as somedays i will be on the till serving customers with their banking needs, and other days i can be on enquiries dealing with customer needs varying from fraud to international payments, I am also savings accredited meaning i can open savings accounts for customers aswell as their normal day to day banking.

6/10

2. Have you learnt any new skills or developed existing skills?

whilst i have been at the bank i have worked for different departments of the bank, working for fraud which meant that i had to learn multiple new systems and procedures for me to do my job to the best of my ability in a short period of time, this meant i was able to help a different area.

7/10

3. To what extent do you enjoy your programme?

The programme for me seems childish, the workbooks for example I feel like the tasks in them are similar to the tasks that I would have completed in school and arent really that relevant to my jobs that I do on the daily, I think that completing the workbooks have not developed me.

1/10

4. How well organised/structured is your programme?

i think that is poorly organised, this is partly my fault due to me not responding to messages of my trainer trying to organise check ups with myself, or if i am trying to sort time out of my daily tasks helping customers so that i can complete the workbook.

4/10

5. How much support do you receive from your employer?

I receive support from my managers and SBM who both try and push me as much as i can to complete the workbooks and other tasks, this can be them setting time aside for me to complete the workbooks or if my manager is trying to arrange a call with my trainer.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

my trainer is very helpful and does try and guide me to complete the workbooks and other tasks, this can be a text or a call for us to catch up and see where I am up to on the workbooks and will spend time with me to work through them if I need it.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Personally i don't think that the work i complete whilst doing my apprenticeship help me perform in my role as I feel that the work is irrelevant compared to my daily tasks when i am helping customers, as the queries i deal with in the branch are more complex than what I do in the workbooks.

1/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

none that i am aware of

1/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

is a nice place to work with friendly staff members who have made me feel comfortable from the day I started,

10. What tips or advice would you give to others applying to Lloyds Banking Group?

try not to panic on the interview