Apprentice - Personal Banking Review

by NatWest

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I answer social media comments for several banks.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot about the importance of customer service, how it affects me, the customer and the company. I have also learned the importance of professional development.

8/10

3. To what extent do you enjoy your programme?

I enjoy the zoom sessions and learning new things to better myself. I find the time given to do the assignments is not enough sometimes and have found it difficult to get the assignments done on time

7/10

4. How well organised/structured is your programme?

The programme is well organised, set out and delivered. As mentioned above, some more care could be given to how long assignments are as I am not a student and do have an 8 hour a day job to do.

8/10

5. How much support do you receive from your employer?

My employer is happy to give me the time allotted as agreed with the organisers of the apprenticeship. However, when more time is needed or i'm in training for other things, getting that time is not always allowed.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

My tutor has been fantastic, very supportive and accommodating when I was struggling, needed extra time or extra help. She was great at explaining the jargon and was very patient.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have a better understanding of how the business works and why it does what it does. I also have a better understanding of why excellent customer service is essential for the company and myself to succeed.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There usually are i'm sure, but i have joined the business during the Covid pandemic so I have not really had a chance to witness them

8/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Because I know they are always there for their customers and always improving to make banking easier and safer for their customers.

10. What tips or advice would you give to others applying to NatWest?

Having a basic understanding of banking will help with initial training, however the company will train you to a high standard. Be open and willing and you will go far.