Receptionist at Whitbread

Start Date:
Programme Type:
Apprenticeship - Advanced Level (Level 3)
Review Date:
May 2021

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Review Score


1. Please give an overview of your role and what this involves on a day-to-day basis:


Night porter receptionist. Handover from day staff, loging on safe checks,checking guests in and paper work. Security checks, stocking up trolleys, cleaning, putting deliveries away,self training on line.

2. Have you learnt any new skills or developed existing skills?


Yes, I am more aware of details, and process that we are involved within the company.

3. To what extent do you enjoy your programme?


Learning and development, the challenge and knowledge I have gained.

4. How well organised/structured is your programme?


Prefect,made me think and develop my skills.

5. How much support do you receive from your employer?


Not as much as I was hoping for, having to ask and remind them of tasks that I needed to be involved with, taking time out of own time to fit in with visits if not on duty( not paid if in own time). No regular check ups from managers about what or how things are going. No pay incentive or branch involvement on completion off course. Having to ask for the next level,and no further use off the studying I have done, just back to normal routine. Studying whilst on shift on nights so no practice can take place.

6. How much support do you receive from your training provider when working towards your qualifications?


Lots could not support me enough. Great job.

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


Self development and confidence, improving on my learning.

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Not really, as a night worker you are never seen or forgotten about. Team members don't get to social very off as things planned are often at night time, and cover is not available.

9a. Would you recommend Whitbread to a friend?


9b. Why?

Yes and no, a good hard working company that can consume you. If you fit in with people and get along then good, yet if not you can be passed over and not develop to you full potential. You are having to ask for your development and give more off your own time to do it in. Support can be some times hard to get but then its you ask and it feels awkward and if you are trending into areas you shouldn't go.

10. What tips or advice would you give to others applying to Whitbread?

Be yourself and learn to be true, learn to say NO. The company can swallow you up with promises if you are the right candidate,if not you will be overlooked and not given a chance to bloom. It is who you know helps. You have to be strong and keep asking for your own development regullar, and fo things in your own time.

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