Change Delivery Manager Review

Designing, testing and delivering change into the branch network- project management, performance management. Mostly non-customer facing, some time spent in branches deploying change with customers and colleagues.

Have done professional qualifications throughout my time with HSBC- and am now doing the mastership through Cranfield. There has also been regular internal courses - development is very much a priority.

Balancing study and work can be a challenge- especially when there are multiple assignments due in a short space of time- but working remotely due to covid has given me a much better work life study balance.

Fairly well organised, structured units/ assessments.

Lots of support- 20% off the job for study, and very flexible and accommodating. Manager is brilliant and has a great attitude towards supporting my study

Tutor support feels more of a formality and doesn't add value- feedback is slow to be received, feels like a tick box exercise. The actual lectures are great.

Gives me a much better understanding of the wider industry- and also how to work with others (due to organisational behaviour/ politics).

Pre-covid yes, at the moment- no. Only remote activities- linked to wellbeing.

Yes

Very supportive, career progression, personal development.

If you're passionate about delivering a world-class experience to customers then go for it.