Customer Relations Handler Review

by RSA Insurance Ltd

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with complaints sent to RSA on a daily basis, this includes writing FRL and reviewing full files.

10/10

2. Have you learnt any new skills or developed existing skills?

I now understand the role of the FCA and FOS within the insurance industry, I deal with requests from FOS everyday, I also understand the back ground of complaints and the different sections of the market and representatives that we use.

10/10

3. To what extent do you enjoy your programme?

I really enjoy learning new things but due to my age I have found this harder to learn. But I have taken alot away from this,

8/10

4. How well organised/structured is your programme?

Very well structured includes all required for me to learn more about the role I do and the company I work for. Including learning about underwriting and management roles within the business

10/10

5. How much support do you receive from your employer?

I receive time during the week for my work, I also received help with training and taking exams. I feel RSA do the most they can to help with my learning.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer has changed a couple of times, I do not know my new one as well yet. My trainers have always been helpful when I have requested extra help.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I understand so much more behind my role. this training has helped me considerably

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I am involved within the social club, which includes quiz nights etc.

10/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

RSA as a company help you as much as they can within a very difficult and sometimes demanding role, they have many areas to help including well being and doctor at hand. I feel they are a supportive company and really do care about their employees, this has been shown more during the last year with COVID.

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

I would just say the company is great although the work is hard and demanding, please make sure this is the right role for you and if so you can move within the company to be the best you. The insurance industry is not the right place for everyone, you require confidence within yourself and you will be rewarded for your commitment.