claims handler Review

by Direct Line

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • take inbound calls from customers and third parties and to deal with complaints

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • customer service skills and how to deal with certain customers in certain scenarios. Now confident in my day to day role

    8/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy my day to day role

    8/10
  • 4. How well organised/structured is your programme?

    • some parts are better than others. my trainer got swapped which caused a slight delay with the programme

    8/10
  • 5. How much support do you receive from your employer?

    • As much as needed

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • as much as i need

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • it hasnt helped me that much in my day to day role

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes before COVID-19 there was.

    8/10
  • 9a. Would you recommend Direct Line to a friend?

    • Yes

  • 9b. Why?

    • A lot of support is given when needed

  • 10. What tips or advice would you give to others applying to Direct Line?

    • Be yourself

Details

Level 2 Apprenticeship

Insurance & Risk Management

Leeds

May 2021

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