Deputy Hotel Manager at Whitbread

Start Date:
Programme Type:
Apprenticeship - Higher Level (Level 4/5/6/7)
Review Date:
May 2021

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1. Please give an overview of your role and what this involves on a day-to-day basis:


As deputy hotel manager my role involves liaising with the other heads of department - the kitchen team leader and the head housekeeper. Rota-ing for the groundfloor department and running this department. Ensuring we are health and safety complaint. Ensuring we are financially compliant. Working to ensure guests have a great stay with us and the team follow brand standards. Working to hit certain key performance indicators

2. Have you learnt any new skills or developed existing skills?


Through the apprenticeship I have learnt some very interesting theories through the webinars that have been held. These theories have helped shape my working practices in the work place and with my team. For example I have used Maslow's hierarchy of needs to help shape and get the best from my team using this theory.

3. To what extent do you enjoy your programme?


I think doing the programme during covid and lockdown has been hard. I personally enjoy in person visits and obviously has not been possible which I understand but it has made the course harder for me personally. I have also had 4 different tutors during this experience which has been hard aswell but feel like I am doing well now with Steve.

4. How well organised/structured is your programme?


As previously stated I have had 4 different tutors through this and there was a long wait inbetween some of them which means while the webinars finished I had no other guidance. It means the knowledge learnt in the webinars is more difficult to recall and put into my finals. Luckily for me [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has put together a schedule and given me structure

5. How much support do you receive from your employer?


As someone who has people on apprenticeships within my team them I know the importance of getting onsite suppport. When it comes to the sign offs for myself I have had to push for this due to scheduling but I know it will be done. As an area they are also creating a support network for all apprenticeships which I think will be really helpful and supportive

6. How much support do you receive from your training provider when working towards your qualifications?


[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] is great, we have been working through what i need to get ready for E.P.A and although I am overdue and still not quite ready there is a plan in place to get there so I have achievable goals for the sessions. Feel like he genuinely cares how I am doing on the course

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?


I think it has helped to give me more confidence in my role and given me further understanding in the the business. I also like that it touches on areas that perhaps in my brand i cannot control but still gives me an overview of how our business operates as a whole

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)


Pre Lockdown there were plenty of events going on, obviously these days there is not so much! However they have began running teams meetings which has allowed an introduction to the restructured area and network with different types of our business which is good. Let see what happens post covid! hopefully more events will be able to occur then

9a. Would you recommend Whitbread to a friend?


9b. Why?

They are on balance a good company to work for. You also get a rewards card which offers nice discounts at various different outlets of the whitbread brand which is great. They have programmes like the apprenticeship in place which is amazing. You are paid okay. I think the only warning I would give is in salaried roles you are expected to work 48 hours a week.

10. What tips or advice would you give to others applying to Whitbread?

It is all about your outlook and how you are as person. Skills can be taught but attitudes cannot. I think there is a big culture around this. It is always a new day and there is something different to do so no two days will feel like the same which is nice.

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