1. Please give an overview of your role and what this involves on a day-to-day basis:

Take calls and tickets from users who require IT assistance, this can be either be a complex issue or a basic one. Other roles include, software and hardware installation.

9/10

2. Have you learnt any new skills or developed existing skills?

Learned lots of new skills to do with hardware, software and networking. This can be things such as how to install different software, manage phones through a server or manage user accounts through the cloud

10/10

3. To what extent do you enjoy your programme?

Get the chance to take exams to prove my knowledge as well as show it in my writing. I enjoy it very much

9/10

4. How well organised/structured is your programme?

Very organised. I get set certain pieces of work every month with set goals to finish it for a certain date.

9/10

5. How much support do you receive from your employer?

A lot of support. Time is put aside for me to make sure I can complete my apprenticeship work.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support. In the monthly sessions, we talk about what I can do next to progress as well as the things I can improve on or have missed in the previous month

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The increased knowledge helps me think about problems more in depth

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I don't take part in any of these with work

9/10

9a. Would you recommend The Kirkwood to a friend?

Yes

9b. Why?

Friendly team members, lots of development opportunities and training within the organisation.

10. What tips or advice would you give to others applying to The Kirkwood?

Be open and honest

Trainee IT Technician Review

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