Telecommunications engineer Review

by Virgin Media O2

Best Apprenticeship Employer

Rating

8.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

This role starts with a mentor that you shadow for a period of time, then they will shadow you as you take on your own assigned work, after this period is complete you are on your own with your mentor and manager assisting via phone and email. Other colleagues also offer help when needed.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills, from handling tools and different tools required for my role. Also learned how to operate safely for myself and others. The technical side of the role has also developed a lot and helped me learn a whole new skill that I has no idea of before joining

9/10

3. To what extent do you enjoy your programme?

I enjoy my role a lot as I can manage my own time and complete jobs in the way I think best providing I follow proceedures correctly. The team is always willing to help and we have a great time working as a team to complete jobs to a high standard.

9/10

4. How well organised/structured is your programme?

The organisation was a bit sloppy to begin with as their were a few issues at the start, however once these had been corrected and sorted it works well. The best part is receiving your rota for the whole year and being able to plan ahead easily as you can see your days off etc

7/10

5. How much support do you receive from your employer?

The support from my managers and apprentice support employee is great, always willing to help and advise. The team of engineers also offer great help and advise when required. The whole team are very supportive and make you feel part of the team from the day I started he role which really helped.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The support from the training provider has been all virtual which is good however it does make it slightly harder to ask more questions etc. This may be different if the covid 19 pandemic wasn't affecting the role as much. As a whole though due to lockdown I feel this is the best way.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Currently I feel that the qualification does not offer me a huge amount of knowledge to help me perform better in my role as the majority of my learning to help me perform I gain from day to day working out in the field rather than the coursework side of things

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Currently these aren't able to go ahead due to covid, however there are events and social events often within the company. These range from small socials to huge award ceremonies and conferences. These have been completed virtually and this was a successful event and allowed us to meet other apprentices accross the world.

8/10

9a. Would you recommend Virgin Media O2 to a friend?

Yes

9b. Why?

They offer a huge amount of parks to their employees and the rota layouts are great in my role as you are only required to work 4 days a week and every 3 weeks you receiving a great time off of 5 consecutive days. The team are great guys and make the job more enjoyable

10. What tips or advice would you give to others applying to Virgin Media O2?

Be confident in speaking to people both on the phone and in person. Be ready for the possibility of completing a role play scenerio if attending an interview. Being a good of character can be important also as building a relationship with customers is very important for virgin media and their management