Technical support advisor apprentice Review

by Sage

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In my role I receive calls through a phone line from customers who require technical support and advice about their payroll products, I work two lines one for irish payroll and one for uk

7/10

2. Have you learnt any new skills or developed existing skills?

I have developed lots of new skills such as trouble shooting, learning how to deal with customers, complaint handling, delivering a solution and actively listening aswell as many other skills

9/10

3. To what extent do you enjoy your programme?

I loved it at the start and I love my team and everyone who ive met across the business but the job role is horrible, mentally debilitating and constantly high pressure

4/10

4. How well organised/structured is your programme?

We are a big company with a good structure

8/10

5. How much support do you receive from your employer?

We have a lot of support given to us, although the stats are always our fault, it would help if someone listened to our concerns

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider was excellent

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

100%

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes lots of social activities and events

9/10

9a. Would you recommend Sage to a friend?

9b. Why?

I couldn't imagine pushing someone towards the stress I have felt it would forever stay on my concience

10. What tips or advice would you give to others applying to Sage?

In all honesty make sure you can deal with high levels of stress.