Financial Services Customer Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering phone calls from business customers to deal with all of their general needs, e.g making payments, giving balances, ordering cards, etc.

10/10

2. Have you learnt any new skills or developed existing skills?

My time management skills have really improved enabling me to make the most out of my day.

9/10

3. To what extent do you enjoy your programme?

10/10

4. How well organised/structured is your programme?

The communication from the apprenticeship provider could be a little more clear, and unfortunately my start date for this has been postponed twice for reasons that I dont know.

6/10

5. How much support do you receive from your employer?

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Due to postponement i havent started my apprenticeship yet.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I have got involved with a programme to improve my critical people capabilities, there are lots of different opportunities within the bank to broaden your skillset

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

The opportunities for self improvement and development.

10. What tips or advice would you give to others applying to NatWest?

Be yourself and dont be afraid to ask questions, everyone is so friendly and helpful here!