Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Service Assisant Providing a excellent service to customers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, Gained more confidence in providing services

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy the programme. Meeting new people and sharing thoughts with others

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Feel very valued as everyone is so helpful in making the apprenticeship a success

    9/10
  • 5. How well organised/structured is your programme?

    • Very Well organised Never had a problem and trainer is amazing

    10/10
  • 6a. How much support do you receive from your training provider?

    • I receive a lot of support from our monthly one to one meetings or through email or telephone

    10/10
  • 6b. How much support do you receive from your employer?

    • I dont receive as much support as I would like to get as the branch I work in is quite busy so dont really get much time to discuss with manager or manager cant get time to discuss with me

    2/10
  • 7. How well does your salary/package meet your costs?

    • Well as I dont receive much costs on this apprenticeship

    10/10
  • 8. Are there many opportunities outside of work?

    • Not really get anything from outside of work

    1/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Great qualification to get and this can help you in your future career

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Go for it and make sure you give it your best

Details

Level 2 Apprenticeship

Finance

Scotland

March 2015

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