Business Support Manager Review

My role within Skanska involves overseeing our Facilities Helpdesk, ensuring SLA's are met and Reactive and Planned Maintenance works are planned in accordance with SFG20 guidelines. Ensuring that facilities meet government regulations and environmental, health and security standards. Supporting the facilities Helpdesk with providing a first class service to our clients. Monitoring performance levels of the helpdesk team. Develop daily, weekly and monthly contract reports on help desk team’s and task productivity. Updating our computer Aided Facilities Management system in line with clients scope of works. Supporting the BID Team. Maintaining and improving company digital filing systems and records; Supporting the operations department in the management of suppliers; Ensure the effective implementation of management policies and decisions; Supporting management in the day to day operations of the business.

I am thoroughly enjoying learning more about Business Management. I have been able to implement management techniques I have been taught on my course and rolled out to our operational unit. For example problem solving skills and methods to create a more robust action plan for projects. It has helped me understand the focus areas for a business and why we do what we do. I found also throughout my course that Skanska just about carries out every single method etc that I am learning on my course which I was really impressed about.

Although it is extremely hard work to juggle work, family and studying I know it will all be worth it in the end. I used to doubt myself quite a bit however doing this course has actually made me realise that im on the right path which has built my confidence and implementing the different techniques within the team has made work life better. So yes I am really enjoying it.

I was actually surprised at how structured it was. The guidance and systems used are excellent. Yes there's the odd hiccup however it is always resolved extremely quickly. The use of Blackboard and Teams has been fantastic especially during the pandemic where most people are having to work remotely. The courses are planned out in advance in a clear and concise manner, everything is explained properly and if you are ever looking for help you can contact the lecturer or your personal mentor.

I am provided with a day a week to attend my courses. The help and guidance I have received from my line manager has been great, he has continually helped and advised me on any issues I may be having. I have been given all the right tools to carry out my courses and I know for a fact that if I needed any additional help I would get it.

We all have a teams channel set up where we can communicate and share any issues, the lecturers are part of this group and answer all the questions promptly. You can also email and phone them they are very accessible. We are also given a mentor who can provide us with any additional help we may require. Overall great support.

It is covering everything and more I need to know for my role within my organisation. I will be able to bring fresh new ideas to the workplace with my main concentration being on performance.

Our organisation provides all our employees with 1 day per year to help out in the community we live and work, we are continually volunteering to help out and it is really enjoyable. We have Living our Values week and Diversity Inclusion Week where we carry out fun activities whilst learning at the same time. Before the pandemic we always had nights out to enjoy ourselves. We organise quiz nights/bingo/race nights etc. We have many communication channels set up which includes office staff and mobile teams where we can share ideas, updates etc so we are always in contact with one another.

Yes

Skanska are an amazing company to work with, they really focus on their people and health and wellbeing, especially during the pandemic. They created a Hub of information and exercise classes to motivate all their employees, the leadership team continually provided updates nobody was forgotten about, they have also introduced flex-it to help employees manage their workload and family life. They have so many benefits to share with their employees. What I really enjoy about Skanska is that your opinion matters, it doesn't matter what position you are in you will always be listened too.

Just be yourself!