Supervisor Review

My role is to ensure shop standards are that which are expected at Iceland and in line with company values. On a day to day basis I am responsible for splitting deliveries, managing inventory, and ensuring that my team are all accomplishing the goals which have been set for them to help the shop

I have learned how to manage a team more effectively and deal with different types of individuals which is something I was not previously comfortable doing. I have also learned how to manage inventory well and different systems which are required to do this effectively. Also I have been shown the ways in which my actions not only affect my shop by Iceland as a whole and the impact that this can have on the company

I enjoy the programme a lot as it allows me to continue doing my job as normal, but helps me to have some context as to why I do the things that I do in my job. It also like that each meeting I can talk about the things I have done in the last month and this helps me to change my actions and improve things for when similar situations arise

The programme is well structured as it is flexible in which topic we discuss each meeting which means that it can be more useful and applied to the things which I am currently working on in the shop that week. It also has a useful website which is clearly laid out as to what you have to complete and the information is easy to access

I receive as much support from my employer as I need, which varies on a week to week basis. Some weeks I don’t really need to consult my manager with much, but any time that I do need to there is always time made to make sure that I have any support that I need

Again I receive as much support as I require. Each meeting I am given the chance to ask for any help that I need. I was also given a lot of help towards the beginning of my course with navigating the website and understanding what is expected of me throughout the course

The content throughout the qualification helps to give context as to why I do the things I do in the shop, and also how I can do things better. This is with a wide range of things, such as managing the team, setting up feature bays, or dealing with customers

At the moment there isn’t any events such as this which occur in my workplace. However, this is partly due to the pandemic, and once it is over it is maybe likely that these will be organised and more prevalent, but at the moment it isn’t really a viable option

Yes

It is a good place to work which allows people to develop if they would like to, and allows for personal development in many different areas. It’s also good pay for the work which is done, and every manager I have worked with in my shop has been very helpful

I would make sure that they are ready for the demands which retail offers, such as the work schedule being more flexible and sometimes starting in the early hours of the morning, and that they want to do it, as if they aren’t interested in good standards and being proud of their shop then it is likely that they won’t enjoy the job