Collections & Recoveries Apprentice Review

Managing customers accounts. Assisting with arrears. Providing forbearance options. Complete income and expenditure forms. Mainly phone based. Set up payment arrangements. Take payments over the phone. Liaise with our partners: Manheim, Ardent, Grosvenor etc.

I have improved on my own personal development. i have never had a phone based job and i now take roughly between 10+ phone calls per day, where i assist customers with their financial situation.

Due to covid-19 my programme hasn't led its full path, however that hasn't stopped the support or assistance from the business as a whole. I've still been able to move around several parts of the business to broaden and improve on my own personal development. Its been really beneficial to strengthen the new and old skills that i have learnt along the way.

To be fair, due to the impacts of Covid-19, i'd say my apprenticeship programme has kept together well.

My team manager supports me every step of the way. if i am unsure on any or need any extra tips they will take to the time to schedule in some training and go over anything i need assistance with. They also try different ways to coach/support me and they even take on board my ideas of ways to improve.

the support i receive from my training provider is good, but i feel there could be more support here and there. they are very positive and assist me when i need it, but with Covid-19 its messed up everyone schedules and there are some slight delays with correspondence and materials.

The qualifications that i am learning are really beneficial towards my day to day work life. With my exam revision its kept with me all throughout my apprenticeship programme and i've remembered a lot of little details that you wouldn't think you'd need to know. overall it improves my knowledge leading to easier work life as i understand a lot of things more.

There used to be a lot of activities and social events that used to take place all through out the year, but at the minute due to lockdown and the covid restrictions it has been abit difficult with being able to organise a few events. i think once covid-19 dies down there will be more actives being set up.

Yes

i would recommend the Volkswagen financial services apprenticeship to a friend because its a great way to get an understanding in a few different departments , then you will be able to see and assess what you do and don't like. using this you can then chose the department best suited to yourself and learn to grow, develop and work your way up.

Over all I'd say go for it. if its something out of your comfort zone, just give it a go because you might actually be shocked with the outcome. you might really enjoy something you have never done before and Volkswagen financial services will support you in any way possible.