Travel apprentice Review

Although my day-to-day role at TUI consists of booking and amending lots of customer's dream holidays, there is also a lot of work that goes on behind the scenes. My role consists of managing incoming calls, filing documents physically and digitally, responsibly manage personal information (GDPR), achieving sales targets regularly, mangage appointments, making outbound calls to various suppliers and resolving complaints proficiently.

TUI has definitely allowed me to excel my customer service skills. As soon as a customer walks through the door, I must be up, off my seat, in order to greet them by welcoming them to TUI, as a way of really making the customer feel valued. I have been able to learn a lot more about travel destinations, learning what each destination has to offer and how I can bring these things to life, for my customers. I have picked up various skills from TUI offering me training days, for example, I was given the opportunity to go to Southampton, to spend the day on the P&O Britannia ship.

I absolutely love the programme I am currently on. I love being able to feel like a normal travel advisor all whilst getting sufficient training. I am also given a dedicated day, away from my normal job, to sit and complete my written work, such as assignments, which is perfect. I have a great balance of working and learning, at the same time.

My programme is very well structured. It is organised, for example, I am given set days in order to complete my written apprentice work. I enjoy this as I know where I stand with my programme and am confident that I will be given time to complete any outstanding work.

I receive a lot of support from my store manager and my colleagues, as well as my apprenticeship coach. My manager provides me with mental support, in order to motivate me through my workload, offering me suggestions on how I can improve and ensuring I am always given time off the shop floor in order to get my work competed. My colleagues support me in that if I don't know a certain thing, or I have a quick question they will always be there to offer me the answer and any advice going forward, so that I know it for future reference. My apprenticeship coach supports me in offering advice and guidance, so I know what I need to do next, in each step of my apprenticeship. He offers feedback to me so I know how I could improve for future reference, in order to get the best possible results.

I receive a lot of support from my training provider. I am given a dedicated day, each week, in order to have a phone call with him, in which he will run through what I need to complete or how I could improve any work already submitted. As well as this dedicated day, each week, he is always only just an email away, if I have any questions that I need help with.

I believe that my qualification allows me to excel better in my role. This is because I am constantly learning new things and reflecting on my role and what I could do better. This time of reflection allows me to improve because when it comes to actually being sat with the customer in front of me, I am able to put into practice what I have picked up from my reflection.

TUI do not have sports teams, however, we are offered training quite frequently.Training days could either be a day out on a ship visit, or a week away on one of our cruises, where we are able to mingle with colleagues from all over the region. I really enjoy celebrating the festive season with my colleagues. For example, every Christmas we book a venue to have a sit down meal and a few celebratory drinks, which is lovely as it gets everybody together and makes me realise that these people aren't just colleagues, they are friends.

Yes

I believe TUI is a great company, always allowing room to improve your skills and climb your way up the ladder, the opportunities are endless, from retail, to airline, to repping, there is so much to choose from and move around to, in the company. What I love most about TUI, is that they really care for their employees wellbeing, offering welfare chats every so often, checking in and ensuring we are happy and comfortable with the position we are in. There is always somebody to talk to and confide in.

I would advise anybody applying to TUI, to just let their personality shine through. This is the most important thing. TUI want to know that the individual is going to gel well with the rest of their current team. Therefore, it is crucial to just be themselves so that the employer can really see what they are like.